Providing an excellent customer experience is a crucial part of your business’s success. A human connection over the phone is proven to increase customer loyalty and brand trust. A live answering service for small business allows you to connect with customers, regardless of the time or location. The best answering services are flexible and provide a seamless experience. You can set your availability, schedule appointments, and even handle bookings, rescheduling, and cancellations on your behalf.
The benefits of a small business answering service are numerous. Not only do they save you money on hiring a full-time receptionist, but they also help you to focus on your work and avoid committing common telemarketing faux pas that lead to disappointed customers. For example, missing a call from a potential new customer can result in them turning to your competition. With a call center, you can ensure each lead is connected to a live person so that your company can build a relationship.
There are a number of different answering services, but it’s important to find one that caters to your specific needs. For instance, if you’re looking for an answering service for a small business that provides bilingual support and custom call scripting, you should consider VoiceNation. Its monthly plans start at $65 and it offers instant activation. You can sign up for a seven-day free trial to get an idea of how the service works. Another option is PatLive, which provides 24/7 call answering for small businesses in industries such as healthcare, real estate, and IT. Its agents can also qualify leads by asking a series of questions to filter out unqualified calls and pass on only the most viable ones. answering service for small business